CRM solutions that enhances your relationship with customers
TechMatrix offers FastHelp5 to solve various problems of contact center. FastHelp5 helps the contact center agents support the customers quickly. It is efficient and reduces the workload of the customer care agents.
9.00 – 17.00, Monday – Friday
TechMatrix has supported over 700 clients in the Asia-Pacific region. The built-in functions and friendly UI are designed to be flexible, easy to use and customizable to meet the needs of each customer.
Customizable contact center CRM and FAQ knowledge system
The highlight of FastHelp5 is its user-friendliness especially for the Contact Center team who provides a smooth and agile service for customers. FastHelp5 is reasonably priced, and we have the professional support teams who support you from the beginning of project planning, system installation, and after sales service.
On-Premises
A software license to use
and manage the software
on self-owned hardware
On-Cloud
For companies which prefer to use software, operation and services on cloud
Send an inquiry here!
Request a demonstration or a detailed explanation, or inquire about fees and partnership opportunities. Or call us at 02 666 4853 (9.00 – 17.00, Monday – Friday)
FastHelp5 is a CRM system especially for Contact Center that can be used by customer service operations from all industries, and of all sizes.
Maximize contact center performance with FastHelp5
FastHelp5 provides all features required for a contact center operation with a user interface that is very easy to use.
Ticket Management System
Omni-channel Management
Flexible System Integration
Chatbot & Web Chat Integration
Or call us 02 666 4853 (9.00 – 17.00, Monday – Friday)
FastChat is a web chat solution provided by TechMatrix to respond inquiries on company’s website. FastChat seamlessly incorporates auto responses by linking to various chatbot services with manned responses sent by an operator.
Customer inquiry response solution, seamlessly incorporates auto responses by linking to chatbot services with manned responses sent by an operator
FastChat has the chatbot function which automates customer service. It supports answer the questions which customers asking often, so it decreases the contact amount to the contact center. Using FastChat to promote omni-channel support. Centrally manage points of contact with a diverse range of customers to improve customer service satisfaction and enhance contact center productivity.
Auto responses using chatbot
Smoothly switch between
chat bot and operator
Incorporating web chat as a customer service channel and design it with the company identity
Smoothly respond to multiple inquiries at once!
Multi-person chat responses
Or call us 02 666 4853 (9.00 – 17.00, Monday – Friday)
FastAnswer2 is an FAQ and knowledge Management system which can be used by all industry types and categories of business, regardless of size.
Manage large volume of FAQs and knowledge items.
Do you want to reduce the inquiry call? Is your FAQ page is not user friendly? Let FastAnswer2 help you improve the contact center productivity. It is very easy to use and easy to create the knowledge database.
Reduce the inbound to contact center
Improve customer satisfaction.
Able to link with a CRM system. Easy to nurture.
Simplified search function. Easy to use on all devices.
Or call us 02 666 4853 (9.00 – 17.00, Monday – Friday)
Our Clients
FastSeries is used by a broad range of companies of various industries and size. Over 700 clients that we have worked with.
TechMatrix Asia Co., Ltd.
591, UBC II Building, 20th Floor, Sukhumvit Road, North Klongton, Wattana, Bangkok 10110, Thailand
To request a demonstration or a detailed explanation, or inquire about fees and partnership opportunities, please send an inquiry here;
(66) 2 666 4853
Monday – Friday, 9:00-17:00, Thai local time.