CRM solutions that enhances your relationship with customers

TechMatrix offers FastHelp to solve various problems of contact center. FastHelp helps the contact center agents support the customers quickly. It is efficient and reduces the workload of the customer care agents.

9.00 – 17.00, Monday – Friday

TechMatrix has supported over 700 clients in the Asia-Pacific region. The built-in functions and friendly UI are designed to be flexible, easy to use and customizable to meet the needs of each customer.

CRM System for Contact Center
Customer support system comes up with Ticket Management and offers an excellent omnichannel customer experience to manage all contact channels in one window

Knowledge Management System and FAQ System – Streamlining Knowledge Management and Retrieval

Customizable contact center CRM and FAQ knowledge system

The highlight of FastHelp is its user-friendliness especially for the Contact Center team who provides a smooth and agile service for customers. FastHelp is reasonably priced, and we have the professional support teams who support you from the beginning of project planning, system installation, and after sales service.

On-Premises

A software license to use
and manage the software
on self-owned hardware

On-Cloud

For companies which prefer to use software, operation and services on cloud

Send an inquiry here!

Request a demonstration or a detailed explanation, or inquire about fees and partnership opportunities. Or call us at 02 666 4853 (9.00 – 17.00, Monday – Friday)



    I am interested in


    FastHelp is a CRM system especially for Contact Center that can be used by customer service operations from all industries, and of all sizes.

    Maximize contact center performance with FastHelp

    FastHelp provides all features required for a contact center operation with a user interface that is very easy to use.

    Ticket Management System

    Omni-channel Management

    Flexible System Integration

    Chatbot & Web Chat Integration

    send inquiries

    Request a free demonstration and a detailed explanation

    Or call us 02 666 4853 (9.00 – 17.00, Monday – Friday)

    • Provides all the required contact center features
    • The omni-channel customer experience management
    • Customer information management
    • Ticket tracking
    • Talk script
    • Approval/Workflow
    • Reporting and analysis
    • Alert function
    • Outbound function
    • Response assistance features
    • FastHelp can be used by customer service operations from all industries, and of all sizes. This system allows for the integrated management of customer information and response histories, as well as providing omni-channel support to help bolster contact center productivity and customer satisfaction.
    • With the contact center features, the customer support team can work perfectly and make clients happy.

    FastHelp supports flexibility in customized development tailored to different contact center needs, including the size and activities of the center, and usage scenarios. TechMatrix comes up with the optimal plan for resolving the challenges faced by each contact center.

    • Provide the Omni-channel Customer Experience
    • Build the Personalized Customer Experience
    • Maximizing contact center performance
    • Improve customer satisfaction and customer royalty
    • Customers trust in the brand  
    • Quick response with Talk Script function
    • Getting a bird’s-eye view information analysis and report

    FastGenie is a suite of generative AI features offered by TechMatrix. It covers a wide range of functions such as operator response assistance, real-time summary of conversation content, VOC extraction, AI chatbot, and FAQ creation assistance to improve contact center operational efficiency and customer satisfaction. We also conduct PoC (proof of concept) tailored to your company.

    Transform Your Contact Center Operations

    In today’s fast-paced business environment, contact centers are the frontline of customer experience. FastSeries with FastGenie empowers your team with intelligent AI capabilities that streamline operations, reduce manual workload, and deliver consistent, high-quality customer interactions. By automating routine tasks and providing real-time support to agents, FastGenie enables your contact center to operate more efficiently while maintaining the personal touch that customers value.

    AI Assistant: Intelligently searches for relevant answers and summarize text from conversations

    Correct AI: Corrects and refines text to ensure clarity, accuracy, and professional tone

    AI Chatbot: Provides instant, intelligent responses to customer inquiries by leveraging your organization’s comprehensive knowledge base

    Knowledge Base Integration Seamlessly integrate with FastAnswer knowledge base to provide responses based on accumulated, verified company information

    send inquiries

    Request a free demonstration and a detailed explanation

    Or call us 02 666 4853 (9.00 – 17.00, Monday – Friday)

    • Easy to create, Easy to find, Easy to Nurture
    • Knowledge Management system for both internal use and FAQ page for clients
    • Simple knowledge creation without HTML knowledge
    • One single screen document management/ FAQ management
    • Be able to link with CRM system
    • Manage multi-site in a single system
    • Come up with analysis function and report for continuous knowledge update and improvement
    • The display is optimized for PCs, smartphones and other devices (increased responsiveness)
    • Web API function
    • Web inquiry form management

    FastAnswer is an FAQ system and knowledge Management system which can be used by all industry types and categories of business, regardless of size.

    This is a step forward in managing knowledge within your organization for the knowledge management system. This helps to increase productivity while working, continues working with useful information, and makes the decision in the right direction.

    For the FAQ system, this optimizes responses to “Frequently Asked Questions,” simplifying the process of preparing, searching, and managing large volumes of FAQs and knowledge items. This improves contact center productivity and the ability for customers to resolve issues on their own, streamlining customer service operations. Moreover, the FAQ page is the self-service option for the customers and it helps to decrease the number of inquiries to the contact center.

    FastAnswer allow you to customize the screen based on how you need and you can manage, rearrange and change the color or the page as you need.

    • Customer satisfaction from self-service information
    • Decrease number of inquiries to the contact center
    • Easy to use for both customer and your company
    • Useful knowledge for the important step of the company
    • Upgrade working performance
    • Business Continuity with knowledge information  

    FastAnswer is an FAQ and knowledge Management system which can be used by all industry types and categories of business, regardless of size.

    Manage large volume of FAQs and knowledge items.

    Do you want to reduce the inquiry call? Is your FAQ page is not user friendly? Let FastAnswer help you improve the contact center productivity. It is very easy to use and easy to create the knowledge database.

    Reduce the inbound to contact center

    Improve customer satisfaction.

    Able to link with a CRM system. Easy to nurture.

    Simplified search function. Easy to use on all devices.

    send inquiries

    Request a free demonstration and a detailed explanation

    Or call us 02 666 4853 (9.00 – 17.00, Monday – Friday)

    • Easy to create, Easy to find, Easy to Nurture
    • Knowledge Management system for both internal use and FAQ page for clients
    • Simple knowledge creation without HTML knowledge
    • One single screen document management/ FAQ management
    • Be able to link with CRM system
    • Manage multi-site in a single system
    • Come up with analysis function and report for continuous knowledge update and improvement
    • The display is optimized for PCs, smartphones and other devices (increased responsiveness)
    • Web API function
    • Web inquiry form management

    FastAnswer is an FAQ system and knowledge Management system which can be used by all industry types and categories of business, regardless of size.

    This is a step forward in managing knowledge within your organization for the knowledge management system. This helps to increase productivity while working, continues working with useful information, and makes the decision in the right direction.

    For the FAQ system, this optimizes responses to “Frequently Asked Questions,” simplifying the process of preparing, searching, and managing large volumes of FAQs and knowledge items. This improves contact center productivity and the ability for customers to resolve issues on their own, streamlining customer service operations. Moreover, the FAQ page is the self-service option for the customers and it helps to decrease the number of inquiries to the contact center.

    FastAnswer allow you to customize the screen based on how you need and you can manage, rearrange and change the color or the page as you need.

    • Customer satisfaction from self-service information
    • Decrease number of inquiries to the contact center
    • Easy to use for both customer and your company
    • Useful knowledge for the important step of the company
    • Upgrade working performance
    • Business Continuity with knowledge information  

    Our Clients

    FastSeries is used by a broad range of companies of various industries and size. Over 700 clients that we have worked with.

    TechMatrix Asia Co., Ltd.
    591, UBC II Building, 20th Floor, Sukhumvit Road, North Klongton, Wattana, Bangkok 10110, Thailand

    To request a demonstration or a detailed explanation, or inquire about fees and partnership opportunities, please send an inquiry here;

    Submit Inquiries here

    (66) 2 666 4853

    Monday – Friday, 9:00-17:00, Thai local time.